Refund & Return Policy

Effective Date: 24 November 2025

At Paper Mart, we aim to provide high-quality paper and stationery products. If you are not satisfied with your purchase, this policy explains how returns and refunds are handled.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The wrong item was delivered
  • The product is damaged or defective
  • There is a manufacturing or packing issue

Items that are not eligible for return include:

  • Opened or partially used paper reams
  • Used notebooks or stationery items
  • Customized or special-order products
  • Items sold under clearance or final sale

Refund Conditions

Refunds may be approved if:

  • The product is unused and in its original packaging
  • The return request is made within the allowed time frame
  • Valid proof of purchase is provided (invoice, order ID)

Approved refunds may be processed as:

  • Bank transfer
  • Store credit
  • Replacement product

How to Request a Return

  1. Email us at support@papermart.store.
  2. Share your order number and details of the issue.
  3. Attach photos of the product and packaging, if damaged.
  4. Our team will review your request and guide you on the next steps.

Damaged or Wrong Items

If the mistake is from our side (wrong item, quantity issue, or damaged product), we will offer:

  • A replacement at no extra cost, or
  • A full refund, depending on the situation

Late or Missing Refunds

If you have not received a refund yet, please:

  • Check your bank or account statement
  • Contact your bank or payment provider
  • Then contact us at support@papermart.store

Contact

For any questions related to returns or refunds, contact:
Email: support@papermart.store
Phone: +92 300 6084195